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We are creating an eco-system of building maintenance service providers where customers can connect through Call2Fix mobile application to request for service in pre-defined categories of building maintenance.
Service providers on Call2Fix will register their businesses and after confirmation, also register their screened artisans in the service category they have been pre-qualified for. Requests from customers from the platform will automatically be allocated to appropriate artisan (who have been registered by a service provider), based on proximity to the customer and the automated rating systems.
Customers will receive a system-generated personal details of the assigned artisan, which they will use to verify his/her identity on arrival at the job site. On completion of the job, service provider and artisan get paid, in line with Call2Fix payment process.
A Service Provider is an individual or company who has the human, equipment and financial capacity and capability to provider service in any of the service categories on Call2Fix.
Yes. So long as you meet all pre-qualification criteria. However, Call2Fix will encourage you to register your company within your first six months on the platform.
The Service Category include: Electrical & Electronics, Plumbing, Carpentry, Electronic Security & Fire Alarms Systems, Generator Maintenance, HVAC/Air Conditioning, Building & Civil works, etc.
Yes. However, you must have been pre-qualified for the category. In case, you have not been pre-qualified, you will inform our team who will pre-qualify and add you to more categories on successful completion of your pre-qualification.
No. Registration on Call2Fix is free.
Minimum number of artisans you can register is three. At not time can a service provider have less than three artisans on their account.
No. An artisan on a Service Provider’s network but wishes to be registered on Call2Fix independently will first relinquish his or her position with the service provider.
On registration of artisan, the system generates a unique code that links individual artisan to their Service provider. This code, in addition to the artisan’s image is what the customer receives when they are assigned an artisan. The customer has a duty to check this code to ensure it matches with the artisan’s when the artisan arrives at the job site.
No. All Call2Fix transactions are done on the application wallet.
On arrival at the job site, the customer is charged a pre-set fee. The artisan then goes on to assess the issue. If it doesn’t require materials, the artisan fixes the issue and the customer is charged a fee. If it requires materials, the artisan quote for the job via the app. The quote goes to the Service Manager at Call2Fix and the customer. Once the customer accepts the quote, the sum is deducted from his/her account.
There is a clear gap in the market for this service. Call2Fix is therefore committing huge resources to ensure that awareness is created for this product to fill the gap. This marketing communication, being carried out by one of Nigeria’s leading Marketing Communications companies, is aimed at bringing more customers for our service providers. We take care of the marketing spend, you get the job. It’s that straightforward.